Anti-social behaviour is a subject close to the hearts of many and it is more complex than it appears on the surface, particularly when it is viewed from the perspective of management. We have recently been faced with the issue of excessive noise created by neighbouring tenants hosting parties and every website I look at says that it is recommended that the neighbours be approached first. I can see some merit in that, as sometimes they genuinely don’t know that they are causing a bit of a disturbance to others and respond accordingly. This is what we always do as the resident management company but what happens when reasonableness doesn’t provide the hoped-for response?